Service & Repair

Need to get your phone fixed? Want to upgrade your phone's software? Nextel Service & Repair Centers can help!

Nextel also offers convenient service programs to minimize your downtime and repair costs:

Nextel Phone Service Programs
Select an option for more details and information on how to sign up.

Option Description Cost
Walk-in Express Program

...Immediately available from TSW Wireless!
Repair or replace your phone in about an hour $35 / phone / visit
Door-to-Door Express Program Repair or replace your phone through the mail $50 / phone / use
National Service & Repair Pricing Repair damage not covered by Walk-in Express or Door-to-Door Express Varies by level
Nextel Service Plan Walk-in Express, Door-to-Door Express, & National Service & Repair Pricing for all the phones on your account $2.50 / phone / month
Direct ProtectSM Insurance Coverage for loss, theft & incidental damage $4.95 / phone / month & deductible


BlackBerry Handheld Service Programs
For more information or to sign up for a BlackBerry service program, contact your Nextel representative, or call Customer Care at 800-639-6111.

Option Description Cost
Walk-in Express Repair or replace your BlackBerry handheld in 24 to 48 hours $35 / handheld / visit
Monthly Service Plan Repair or replace your BlackBerry handheld in 24 to 48 hours $2.50 / handheld / month
Direct ProtectSM Insurance Coverage for loss, theft & incidental damage insurance $4.95 / handheld / month & deductible

Service options are available for active BlackBerry handhelds on Nextel accounts in good standing. Abuse, liquid damage, excessive wear and tear, and misuse are not covered. Certain malfunctions may not be covered. Replacement is at the discretion of the repair center. Coverage is subject to the terms of the Research in Motion limited warranty. Pricing is subject to change. Nextel reserves the right to modify or terminate this program at any time without notification.